Welcome to the R&B Facilities Management Help Desk

(If you would like to only view compliance records on your client portal, please scroll down and log in with the details provided to you).

In order to streamline your facilities management support requests, and better to serve you, we now use a help desk ticket system for all scheduled and reactive maintenance services. Using this system, every support request is assigned a unique ticket number which you can use to track the progress and responses online.

To raise a work order, all service requests must now be routed through this support system, with the unique identifier being automatically generated. This allows us to centrally record and prioritise your request. For this reason, only support requests logged through this system can be actioned. In extreme circumstances, a ticket can be raised on your behalf should you not have internet access.

For your reference, and general auditing purposes, we retain complete archives and history of all your support requests.

You are required to be pre-registered on the system by R&B Building Services to submit work requests and view tickets. Please 'Sign In' at the top right corner using the details provided to you.

Please contact R&B if you need to be registered on the help desk system or have not received your log in details.

Thank you
R&B Support Team

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Scheduled Maintenance Records Portal
If you do not need to submit a support request, but wish to view compliance records on your client portal, please
use the links below and log in with the details provided to you.

KONE Basingstoke
KONE Birmingham
KONE Bristol
KONE Gateshead
KONE Glasgow
KONE Keighley Offices

KONE Keighley Factory
KONE Nottingham
KONE Peterborough
KONE Plymouth
KONE Warrington

Tarmac
DECHRA

Contractors & employees, please use the links below & log in to these sites with the details provided to you.

R&B Staff Site
M&E Staff Site
Contractor Portal